Frequently asked questions:
1- WHERE DOES THIS STORE SHIP FROM?
Shipping & Delivery
All orders are are delivered between 9am and 5pm, Monday to Friday and require a signature; if the recipient is not available the item may be held by DHL. Fedex, UPS
Same day orders are available in central NYC if placed before 2pm Monday through Friday (excluding Holidays) and require a signature; if the recipient is not available the item will be dispatched the next following day via our standard service. Please note this service charge is not refundable in the event of an “undelivered” order.
Our delivery charges are calculated according to the size, weight and destination of the order. Orders in NY. 17 working days to arrive whilst international deliveries to (UK. and Europe ) orders can take up to 28 working days .
Please note that we aim to dispatch all orders within 48 hours with the exception of sale periods where you may experience a slight delay due to the increase in order volumes. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Galerias Fashion are not responsible for any delays caused by destination customs clearance processes.
2- WHAT IS THIS STORE´S RETURN AND EXCHANGE?
RETURNS & EXCHANGE POLICY
Thank you for shopping at GALERIAS FASHION. The Return and Exchange Policy described below applies only to online purchases made through our website.
1.The Return and Exchange Policy described below applies only to online purchases made through our website
2.FINAL SALES: All sales of Gift cards, e-gift certificates, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
3.For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.
4.Returns are accepted within 10 days from the shipped date.
If any item, other than FINAL SALE merchandise, purchased at fails to meet your expectations: 1.It may be returned to any underwear clothes b for an exchange or store credit towards your next purchase; or
2.It may be returned by mail to the address below for a refund.
3.For Refund of Online Purchases:
For Returns Online Purchases:
Your package will include an order invoice, a return form and/or customs documents. Complete the Return Form by listing the return reason code and return quantity. Please indicate the items you are returning by placing a check mark in the Return box. Retain your original order invoice for your records.
4.Pack and seal your return merchandise securely (in the original package if possible) and include the completed Return Form and Customs Documents (if applicable). Affix enclosed pre-printed Merchandise Return Label to the outside of your return package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
5.Send Mail the package to: Galerias Fashion
Attn.: Online Returns
6.Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.Returns for Online Purchases at our Store :
Returns for Online Purchases At Our Stores
Your original invoice must be presented at the time of return or exchange.
We are currently unable to process refunds at the stores for any online purchases. For refunds of online-purchased merchandise, you must send by mail to the address provided above.
Returns for Defective Items and Wrong Items Shipped :
5.Any defective item(s) or item(s) that was different from Original Invoice may be refunded or exchanged:
Please note that all defective item(s) are subject to inspection. Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses.a.
It may be returned to any underwear for an exchange .
By mail. To ensure proper processing, on the return form indicate the return code for the item(s), either defective (21) or wrong item shipped (51). If defective, describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.
Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return shipping cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the Return Shipping Receipt along with the Return Form. The shipping credit amount is subject to the following for returns from U.S., APO/FPO and the U.S. territory addresses: If UPS ground, FedEx ground, DHL ground or USPS Priority mail is used, full amount will be reimbursed. If overnight, 2 day, or 3-day service is used, only the amount UPS ground would have charged for the same return will be refunded to you, not the actual amount spent. For returns from International addresses, the shipping credit amount is subject to the following: If any standard shipping method is used, the full amount will be reimbursed. If any express shipping is used, only the amount USPS First-Class Mail International would have charged for the same return will be refunded to you, not the actual amount spent.
All other permitted exchanges can only be made at Galerias Fashion online.
Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses. The U.S. territories includes: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.
3- DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
We sure do!
We deliver to a number of countries around the world, and offer different shipping options to meet your needs.
All orders are via DHL and are delivered between 9am and 5pm, Monday to Friday and require a signature; if the recipient is not available the item may be held by DHL. FEDEX, UPS. (click here Transporte)
4- HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
If Once shipped most domestic orders take anywhere from 20 to 25 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 4 weeks. (more information Transporte)
If you have any enquiries about our online shop or how to use our website; including specific queries regarding your order or more detailed information about one of our products, website customer services is available from 10am and 5:30pm, Monday to Friday (GMT).
Out of these hours please send an email to firstname.lastname@example.org and a member of our website team will respond as soon as possible
5- ¿ HOW DO I TRACK DELIVERY OF MY ORDER?
If you wish to track delivery of your order, please contact our customer service by email email@example.com) or by telephone at York: +(1) 646-6520-499 ext 808 from Monday to Friday, from 9 a.m. to 6 p.m. (Eastern Standard Time).( Click here > Track Order )
6- WHAT KINDS OF PAYMENT METHODS DO YOU ACCEPT?
You can only pay for your purchases with a credit or charge card:
- American Express®
( Click here> Payments Available )
7- HOW DO I LOG IF I'VE FORGOTTEN MY PASSWORD?
In the section "your account", click on "I have forgotten my password". For the security of your account, a new password will be generated and sent to the e-mail address you enter below. You may change this password by logging into your account. .
8- WHAT SYSTEM IS SELECTED SHOE SIZES IN STORE BY DEFAULT??
FASHION.COM GALLERIES GALLERIES FASHION.COM each item displayed below each one Section and / or attached to the product table with international measures of all "sizes in shoes (They and / or them), as well as clothing, polos, jeans etc "according to brands and each Country. Most of the countries to which we sell the sizing system used in the U.S. and Europe. Countries with different sizing system as the EU Spain, Germany, Austria, Italy and the UK ver'e1n sizes in table Countries / height according to detailed item purchased according to your country. GALLERIES FASHION.COM displayed below each article a section attached to the product table with international measures of all "sizes in shoes (They and / or them)," according to the marks as each country. Most of the countries to which we sell the sizing system used in the United States and Spain. Countries with different sizing system in EU Spain, Germany, Austria, Italy and the UK see the carvings on his table Countries / height according to detailed item purchased on your own system. The other countries are governed by European sizes. International Shoe Converter H / M Suitable for Men and Women Sizes.
|COUNTRY||INTERNATIONAL SHOE SIZE CONVERSION CHART M / W||SYSTEM|
|U.S. & Canada||H||3½||4||4½||5||5½||6||6½||7||7½||8||8½||9||10½||11½||12½||14||U.S. & Canada||H|
|M||5||5½||6||6½||7||7½||8||8½||9||9½||10||10.5||12||13||14||15.5||U.S. & Canada||M|
|Russia & Ukraine *||M||33½||34||35||36||37||38||39||Russia & Ukraine||M|
You can use the galeriasfashion.com website without submitting personal data. However, if you open an account on the website, we do ask you to supply the data necessary for us to invoice you and deliver your order: your name, address, email address, etc
galeriasfashion.com undertakes only to disclose your personal data to third parties involved in the ordering process: bank, delivery service, etc.